Can I pay with Zelle?
Credit card, Cryptocurrency, and Zelle are accepted forms of payment. These forms of payment are usually instant.
Can I pay with credit card?
Yes, we accept Visa and Mastercard. First select the credit card option at checkout. We use a credit card processor overseas, and because of this, your bank may decline the transaction. When this occurs, we advise you to give your bank a call and inform them that you would like them to allow you to make purchases with your card outside of the U.S. After this restriction has been lifted by your banking institution, you can try placing your order again.
Where’s my tracking information?
Tracking information will be emailed to the email that was registered when creating a NutraSpec account.
How long will it take to receive my product?
All orders placed before 9am PST are shipped the same day. Orders placed after 9am PST will be shipped the following day. We do not ship on Sundays or Postal Holidays when the post office is closed.
- Priority Mail service has an expected delivery of 2 or 3 days from the date the order is shipped (excluding Sundays).
- Priority Mail Express service has an expected delivery of 1 or 2 days from the date the order is shipped (excluding Sundays).
- During the holiday season, it is not unusual for delivery times to extend several days beyond this window.
- We will not refund shipping costs if USPS does not deliver by the expected date.
I’m having trouble tracking my package. What can I do?
If you track your shipment on USPS.com you may see a “pre-shipment” or “package acceptance pending” status. This is normal and it may take 24-48 hours to update and show progress. In some cases you may not see updates for 3-4 days, especially during holiday season. Please be patient, as we will make sure that you receive your package. If 5 days have passed since your order was shipped and the tracking status has not been updated, please contact our support team.
Are all orders shipped in discreet packaging?
All packages are shipped discretely for your privacy. We ship all orders in unmarked USPS packaging via USPS Priority Mail or USPS Priority Express Mail.
Is Kratom legal in our state?
Kratom is federally legal in the U.S., however, some states, counties, and municipalities have banned kratom. Kratom is banned in the following areas:
- San Diego, CA
- Oceanside, CA
- Sarasota County, FL
- Jerseryville, IL
- Rhode Island
- Tennessee (legal over the age of 21)
Do you test your products?
Yes, we test every lot of kratom that we receive from our suppliers in Indonesia. We test for heavy metals, microbials, and up to 7 different alkaloids. Please refer to our lab results page for instructions on how to view labs for every item you purchase from NutraSpec.
What state is Nutraspec located in?
We are located in Southern California.